Dave Jones is the Owner/President of SERVPRO of Edmond. Dave graduated from Arizona State University with a Bachelor of Science in Political Science. Dave has 15 years of experience in the insurance and restoration industries. Over the course of his career with SERVPRO, Dave has obtained the IICRC Water Damage Restoration Certification, Applied Structural Drying Certification, Anti-Microbial Remediation Technician Certification, and the Commercial Drying Specialist Certification. He also holds a Lead Based Paint Certification.
Pam Donaldson General Manager - Manages the Franchise office team with all accounting and administrative activities. She manages all aspects of franchise accounting and reporting. She ensures that all job files are properly audited and contain all required documentation. At times she will develop and implement annual office administration plans and budgets to automate and improve office productivity. Using her skills, she trains and coaches all office personnel to efficiently perform all assigned tasks. Pam manages and improves customer satisfaction, including the resolution of customer concerns. If you need help on carpet & upholstery cleaning in Tulsa, Oklahoma please call - Available 24 Hours a Day, 7 Days a Week for your emergency.
Will Kimbrough serves as the V.P. of Operations at SERVPRO of Edmond. In this new role, Will is especially focused on long-term strategy planning, day-to-day operations, national sales and relationship building, and territorial expansion through new franchise acquisition. Will comes to Team Jones with a vast amount of operations and sales experience. Prior to joining Team Jones Will spent over 19 years consulting local businesses in management and growth strategies. For the last 13 years Will has worked at SERVPRO corporate as a franchise business consultant. During his career there, he consulted on production, operations, marketing, human resource management, business development, strategic planning and B2B team building. He earned his BBA in Marketing from Delta State University in Mississippi, and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): WRT, FSRT, UFT, ASD
John Rowland Director of Production manages production crews and jobs according to SERVPRO procedures. Assigns and coordinates jobs with crews. Keeps General Manager/Owner updated on all production. Supervises job scheduling, coordinate requirements for the jobs, complete job files, supervises production and monitors jobs from start to finish. John resolves concerns quickly as they arise. He will perform production work as needed. He provides and communicates clear and accurate pretesting, scoping of services, and job estimates. Mr. Rowland monitors and follows-up on all assigned jobs ensuring that customer needs are met. Communicates and establishes rapport with commercial, insurance and residential customers. He is also a water damage repair expert - Available 24 Hours a Day.
Dave K. Jones
Dave K. Jones is the Director of Quality Assurance for SERVPRO of Edmond. His daily roles include job satisfaction, customer relations and expediter. Dave has a long history in the construction industry including residential, commercial and concrete. His experience includes working for a premiere homebuilder.
Fred Harris - Estimator/Project Manager - He monitors jobs from start to finish, meeting or exceeding the customers expectations. He also communicates with the customer accurate pretesting, services and job estimates.
Greg Allen Facility Manager - If you are in Tulsa, Bixby, Claremore, Sapulpa, or Okmulgee, Greg makes sure all SERVPRO equipment, cleaning products and materials are ready to go. He also manages every square foot of our warehouse to make sure things are kept in perfect order. He oversees our content cleaning department to make sure things are inventoried and documented correctly.
Linda Miller - Admin Assistant - Edmond
Linda is your voice on the end of the phone...always here to help when you call.
Gayle fulfills a vital role in our operation. As Job File Coordinator, Gayle ensures that all jobs are properly documented and billed in a timely manner.
Autumn is a Business Development Specialist at SERVPRO of Edmond. While most of her time is spent in the Oklahoma City market, she also contributes significantly in Stillwater and Tulsa for our team. She is a graduate of The University of Oklahoma, and previously served as the Oklahoma City Chapter President of Executive Women International.
Greg Dunn joins our Edmond location after relocating from Tulsa. In Tulsa he oversaw our contents cleaning division, and we are proud to have him come to the Oklahoma City market as a Business Development Specialist.
Ronnie Davis is an Estimator/Project Manager for SERVPRO of Edmond. Ronnie brings nearly 20 years of industry experience to SERVPRO and is totally committed to ensuring that all of his customers are taken care of and billed correctly.
Brady Deaton is a Business Development Specialist for SERVPRO of Edmond. Brady is passionate about public education and is a certified teacher as well. Brady spends most weekends teaching and training forklift classes for Goodwill Industries. He has over 10 years of large facility venue management and is very knowledgeable with commercial structures.
Kyle Alexander is a Estimator/Project Manager for SERVPRO of Edmond. With over 20 years experience in the construction industry and 17 years in Insurance Restoration, Kyle brings the knowledge needed to make the job run smoothly. Kyle graduated from Chapman University in 2002 with a degree in Criminal Justice. Kyle relocated from California to Oklahoma in 2008 to join our SERVPRO team. Kyle's residential and commercial construction experience ensures that your project runs smooth and is completed in a timely manner.
Scott Rackers is an Estimator/Project Manager for SERVPRO of Edmond. Scott is a proud graduate of Texas Tech University. He has over 18 years of experience in the industry, having spent the first half as a residential construction superintendent and the last ten years directing both residential and large scale commercial projects. His construction teams cover the entire state of Oklahoma. Check out the progress of some of his work on his Instagram page below!
Rob Wickersham is a Business Development Specialist for SERVPRO of Edmond. Rob has been in the construction industry since 1975 and his structure knowledge is vast. Rob also spent ten years as a catastrophe insurance adjuster. He is a native Oklahoman and knows what it takes to get the job done. Rob is an avid outdoorsman and fisherman.
Lacey Davis is a Business Development Specialist for SERVPRO of Edmond. One of her many specialties is coordinating Emergency Ready Profiles (Disaster Preparedness Plan) with local schools, businesses, churches and government facilities. Lacey earned her B.S. degree in Management and Marketing from Oklahoma State University in 2014. She also earned her A.S. degree in Business Administration and Management from TCC. If you would like to discuss an emergency response plan for your Oklahoma business, government agency or school, give Lacey a call at (918) 437-2095!