Dave Jones is the Owner/President of SERVPRO of Edmond. Dave graduated from Arizona State University with a Bachelor of Science in Political Science. Dave has 15 years of experience in the insurance and restoration industries. Over the course of his career with SERVPRO, Dave has obtained the IICRC Water Damage Restoration Certification, Applied Structural Drying Certification, Anti-Microbial Remediation Technician Certification, and the Commercial Drying Specialist Certification. He also holds a Lead Based Paint Certification.
Pam Donaldson General Manager - Manages the Franchise office team with all accounting and administrative activities. She manages all aspects of franchise accounting and reporting. She ensures that all job files are properly audited and contain all required documentation. At times she will develop and implement annual office administration plans and budgets to automate and improve office productivity. Using her skills, she trains and coaches all office personnel to efficiently perform all assigned tasks. Pam manages and improves customer satisfaction, including the resolution of customer concerns. If you need help on carpet & upholstery cleaning in Tulsa, Oklahoma please call - Available 24 Hours a Day, 7 Days a Week for your emergency.
Will Kimbrough serves as the V.P. of Operations at SERVPRO of Edmond. In this new role, Will is especially focused on long-term strategy planning, day-to-day operations, national sales and relationship building, and territorial expansion through new franchise acquisition. Will comes to Team Jones with a vast amount of operations and sales experience. Prior to joining Team Jones Will spent over 19 years consulting local businesses in management and growth strategies. For the last 13 years Will has worked at SERVPRO corporate as a franchise business consultant. During his career there, he consulted on production, operations, marketing, human resource management, business development, strategic planning and B2B team building. He earned his BBA in Marketing from Delta State University in Mississippi, and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): WRT, FSRT, UFT, ASD
John Rowland Director of Production manages production crews and jobs according to SERVPRO procedures. Assigns and coordinates jobs with crews. Keeps General Manager/Owner updated on all production. Supervises job scheduling, coordinate requirements for the jobs, complete job files, supervises production and monitors jobs from start to finish. John resolves concerns quickly as they arise. He will perform production work as needed. He provides and communicates clear and accurate pretesting, scoping of services, and job estimates. Mr. Rowland monitors and follows-up on all assigned jobs ensuring that customer needs are met. Communicates and establishes rapport with commercial, insurance and residential customers. He is also a water damage repair expert - Available 24 Hours a Day.
Dave K. Jones
Director of Quality Assurance
Fred Harris - Estimator/Project Manager - He monitors jobs from start to finish, meeting or exceeding the customers expectations. He also communicates with the customer accurate pretesting, services and job estimates.
Greg Allen Facility Manager - If you are in Tulsa, Bixby, Claremore, Sapulpa, or Okmulgee, Greg makes sure all SERVPRO equipment, cleaning products and materials are ready to go. He also manages every square foot of our warehouse to make sure things are kept in perfect order. He oversees our content cleaning department to make sure things are inventoried and documented correctly.
Linda Miller - Admin Assistant - Edmond
Linda is your voice on the end of the phone...always here to help when you call.
Gayle fulfills a vital role in our operation. As Job File Coordinator, Gayle insures that all jobs are properly documented and billed in a timely manner.
Autumn is a Business Development Specialist at SERVPRO of Edmond. While most of her time is spent in the Oklahoma City market, she also contributes significantly in Stillwater and Tulsa for our team. She is a graduate of The University of Oklahoma, and previously served as the Oklahoma City Chapter President of Executive Women International.
Greg Dunn joins our Edmond location after relocating from Tulsa. In Tulsa he oversaw our contents cleaning division, and we are proud to have him come to the Oklahoma City market as a Business Development Specialist.